Excellent service. The guy knows what he's doing, and he does great work.
This was an interesting experience, not bad, just interesting. I was asked to get an inspection from the Dallas County Auto Theft Department for an out-of-state vehicle we were bringing into Texas, but I was directed to this location, HBL Towing. Luckily, I got great instructions from Liz who setup the appointment. She told me to stay in my vehicle when I arrived. There were Sheriff's officers there who directed me into the inpound lot. I was a little cautious so let me explain the process, the portion that was not explained to me. - When you arrive a Sheriff's Officer will approach you - They will ask for your reason to be there - They will direct you to the inpound lot - The officer(s) will ask you to leave the keys in the ignition and to leave the vehicle - They will ask you to walk back to the front and hangout. This part was not clear to me. He said "If I wanted to, I can go into the purple door." I actually needed to into the purple door, that is the waiting room where you will be called. - Someone (Liz in my case) calls your vehicle make and model from the small window, then you get approach the window to pay your $40. You will be asked to ensure the VIN matches what they located in the 68A form It's an easy process but it was just not clear. Then ending up at a Towing location for a Sheriff's department Auto Theft inspection made it even more suspicious to me. But at the end, it was a quick process and Liz and her team, the North Texas Auto Theft Task Force Dallas County Sheriff’s Department were great 👍👍 Take note, there is no public restroom here 😊
Rusty Casey and Kayla are the best hardworking and good customer service skills I have ever seen at a tow company! Great job guys!!!
I came here to get my 68-A inspection and it went flawlessly. There's clear directions on the buildings that say to stay in your car when arriving. An officer will come and get you and tell you when you can pull into the back. All the officers were nice and gave Clear Directions of what to do. There's a waiting room where you can wait while you're car gets inspected, and then they will call your vehicle's year and make when they are ready to check you out. Everyone was nice, great experience
I went to HBL to get my homemade trailer a VIN. Liz was amazing, and gave me all the important details for all the paperwork needed not just to get the form, but all the way through the registration process.
Just follow directions you get in text and you should be good. Inspection was done swiftly (I went for theft inspection, 68-A form). Had to get in line for 20 minutes and out of door in 30 minutes.
Sadly this family owned business is closing and having an auction in a short time My wife's father and his brothers started the business many years ago sad to see it Close
